Coordinated with business users and technical groups to troubleshoot bug fixes, review data and server issues, and maintain numerous internal and third-party applications through a Service Now ticket tracking system.
Handled and assisted in the resolution of high priority Production issues by reviewing large server logs and thousands of lines of application code.
Provided support for web and client-based applications, file and data feeds, and batch processes to prevent impact to the business.
Assisted in application releases, projects, and system maintenance for Web Apps, Windows, Linux/Unix Servers, and Oracle Databases.
Completed and maintained numerous code updates in VB Script, SQL data changes, and job automation scripts (Autosys).
Regularly consulted with team members, development, database admin, networking, and system admin groups to improve system integrity.
Assisted in training new team members and assisted business users through multiple forms of communication.
Assisted the Development Team in migrating fixes and enhancements to various environments including DIT, SIT, UAT and Production.
Served as liaison between IT, vendors, and internal departments.
Worked with business clients to fix process issues and system problems and resolve incidents.
Ensured smooth operation of inhouse applications and thousands of processes globally using Control-M and email to monitor process health.